Display Sales Executive - Leisure Group

  • Location Twickenham Google map this
  • Updated 20 Mar 2017
  • Category Sales & Commercial
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Goal
To achieve a set target for your product through the retention and growth (revenue and volume) of an existing client base and the successful closing of new business opportunities within a defined territory

Scope
Reporting to the Sales Manager, you are responsible for maximising revenues for your product through volume and yield of sales from your assigned client base. This will include;

The management and growth of an existing business customer base in line with revenue and volume targets set out by your line manager 
The canvassing and closing of new business in line with revenue and volume targets set out by your line manager 
The achievement of agreed performance and behavioural KPIs 
Attendance and involvement in key events unique to the industry
The active participation in and implementation of any personal or team based training
Contributing to the team ethic and being a positive ambassador within the team
 
Key Performance Indicators
•    A minimum of 50 calls per day
•    A minimum of 20 effective calls (speaking with a decision maker and gaining relevant information)
•    A minimum of 60 minutes on the phone per day
•    100% Client coverage over a 3 month period
•    Respond to sales enquiries within 48hrs
•    Address invoice queries within 48hrs of notification

Sales
•    Maximise revenues from an existing client base in accordance with targets/leads.
•    Actively source and close new leads
•    Effectively manage your time and use appropriate selling techniques at appropriate times of the day
•    Ensure all agreed activity and performance KPI’s are reached within the agreed timeframes
•    Adhere to the rate card or an agreed level of discount at all times
•    Ensure that you fully incorporate the approved/trained selling methods at all times
•    Provide accurate feedback re your current sales performance as and when required
•    Ensure your line manager is made aware of any issues regarding any of your clients in a prompt manner
•    Be adaptable and willing to invest time and effort into new sales ventures as outlined by your line manager 

Client
•    Maintain contact with key decision makers within your client base as outlined in your KIPs
•    Proactively service customers, developing strong relationships and keeping clients up to date with initiatives
•    Provide a professional, courteous and effective service to both external and internal contacts at all times 
•    Manage client queries in a swift and professional manner liaising with accounts department as and when required.
•    Be clear and outline all the details of any agreement including terms and conditions of cancellation

•    Market 
•    Maintain a comprehensive understanding of your product, market and competitor products/positioning
•    Monitor competition; be aware of other advertising activity  
•    Project sales on a weekly/monthly basis for your assigned client base. 
•    Ensure effective use of appropriate sales/market information

Team
•    Offer positive contributions within team discussions and meetings
•    Treat all fellow team members with respect, both publically and privately
•    Actively participate in group or individual training 
•    Keep the team involved and up to date with your activity to maximise sales team revenue
•    Contribute towards a positive and energized sales environment
•    Be a positive ambassador for your team and brand

Admin
•    Maintain client base and ensure all records are up to date
•    All data that is entered onto the system must be accurate and succinct
•    Bookings must be entered accurately and succinctly on the system at every level
•    Be able to adapt and use new sales and reporting tools introduced by the business 
•    All administration set by your manger must be completed accurately and on time

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